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Terms & Conditions
General Sale Conditions
Article 1 – Scope
The following Conditions of Sale regulate the offer and sale of products appearing on the website www.lucyworldshop.com (hereinafter WEBSITE) owned by ERRES IMPORT EXPORT di He Fengmei with registered office in VIA TOMMASO ALVA EDISON, 4/26 50019 SESTO FIORENTINO (FI) - Italy register of companies no. .rea, VAT no. 06757550485.
Products purchased on the WEBSITE are sold directly by ERRES IMPORT EXPORT di He Fengmei.
For purchases made by customers who are traders, wholesalers, retailers or professionals and who are not buying for personal use, purchase transactions shall be governed by the Civil Code.
Article 2 - Acceptance of General Conditions of Sale
The Customer undertakes, once the purchase process is completed, to print and keep these general conditions of sale, in accordance with the Articles 52 and 53 of Legislative Decree no. 206/2005.
ERRES IMPORT EXPORT di He Fengmei offers products for sale on the WEBSITE and conducts e-commerce activities exclusively with persons who have attained the age of 18 (or whatever is the age of majority), are legally competent to accede to and enter into binding contracts and who have a valid e-mail address. ERRES IMPORT EXPORT di He Fengmei reserves the right not to process orders from persons who do not meet the requirements referred to in previous points.
Article 3 - How to purchase
Purchases of available products, as shown and described online in the related pages, are made by the Customer at the current price indicated, not inclusive of taxes and fees, which may vary depending on the country of destination of the Product or on-going legislative changes, plus the cost of shipping which is however shown at the moment of the purchase.
The transport costs are always charged to the customer who agrees to appoint a courier and communicate credentials to ERRES IMPORT EXPORT di He Fengmei.
Product availability is updated based on the number of units still available because online access and the ability to place orders there do affect the availability of the product, so ERRES IMPORT EXPORT di He Fengmei cannot guarantee the delivery of the merchandise ordered; ERRES IMPORT EXPORT di He Fengmei in any case gives the Customer the option of reserving some products for which ERRES IMPORT EXPORT di He Fengmei will communicate delivery times to the Customer (these may be longer than normal delivery time) and availability by sending an e-mail or contacting the customer by telephone.
Before confirming the purchase, the Customer will be shown the unit cost of each product chosen, the total number ordered, the total cost of the order if buying more than one.
The customer, after completing their purchase order, will receive an initial e-mail message where ERRES IMPORT EXPORT di He Fengmei merely informs that it has received the order and indicating its number; in the following days, and in approximately two working days, though this time frame is not binding, ERRES IMPORT EXPORT di He Fengmei sends another e-mail message to the Customer to communicate the acceptance of the order, confirming the sending of the product(s) to the stated address and giving the Client details about the expected delivery date. On receipt of the e-mail message the Client can check the correctness of the data and the products purchased, and if necessary report and/or request information at firstname.lastname@example.org or at the following fax number: .
The customer within 48 hours of receiving the acceptance email will provide the data verification and payment.
At the end of 48 hours in the absence of verification or payment, ERRES IMPORT EXPORT di He Fengmei reserves the right of cancel the order.
The Customer can check the status of the order in the customer area.
Orders can have the following status:
WAITING FOR CONFIRMATION: The order is to be verified by the ERRES IMPORT EXPORT di He Fengmei team (immediate or in stock availability);
SENT: products related to the order have been delivered to the courier providing transportation.
Article 4 – Methods of Payment
Instalment payments are not allowed.
If the customer has chosen to pay by one of the credit cards that are accepted and displayed on-line, payment must be made with the submission of the purchase order. The provider automatically checks, during the order, the credit card's validity, and sends an e-mail message indicating the outcome of this; the credit is actually received by ERRES IMPORT EXPORT di He Fengmei at the moment of shipment of merchandise.
Prices are subject to change at any time, but such changes will not affect orders already confirmed in the manner described above.
If the institution issuing the credit card or our service provider refuse or for any reason do not authorize or validate the payment, then in such circumstances, ERRES IMPORT EXPORT di He Fengmei is not responsible for any delay or non-delivery regarding the original Products.
In the absence of information needed to complete the payment ERRES IMPORT EXPORT di He Fengmei reserves the right to automatically cancel the order.
At no time during the purchase procedure is ERRES IMPORT EXPORT di He Fengmei able to know the information about the credit card and the buyer's credit card number or the Customer's financial or personal information. This is in fact transmitted via a secure connection directly to the Internet portal of the bank or finance company at the time of confirmation by the Customer. Thus ERRES IMPORT EXPORT di He Fengmei is in no event responsible and cannot be held responsible for any fraudulent or illegal use of credit cards that might be made by a third party during the checkout process and products payment. If the Customer has chosen to purchase by a PayPal payment, he will be directed to the PayPal login page at the end of the order.
The amount of the order is charged to your PayPal account at the time of order. In case of cancellation by the customer or non-acceptance by ERRES IMPORT EXPORT di He Fengmei, the amount will be refunded to the Customer's PayPal account. In case of cancellation of order the transaction cancellation will be requested and ERRES IMPORT EXPORT di He Fengmei in no event will be liable for any damages, direct or indirect, caused by the delay in releasing the amount committed by PayPal. For each transaction made with the PayPal account the customer will receive by e-mail the PayPal confirmation. ERRES IMPORT EXPORT di He Fengmei reserves the right to cancel and/or suspend the order if PayPal sends an e-mail message showing errors and/or irregularities in the payment; in this case ERRES IMPORT EXPORT di He Fengmei reserves the right to require from the customer further information and/or the sending of copies of documents proving the ownership of the credit card used. In the absence of the required documentation, ERRES IMPORT EXPORT di He Fengmei reserves the right not to accept the order without any right for the Customer to claim damages.
Article 5 – Delivery
ERRES IMPORT EXPORT di He Fengmei accepts orders to be delivered within Italian territory, the European Union and countries outside of Europe.
The invoice for orders delivered by courier is printable and downloadable directly online in the Customer's reserved area. No change in the invoice will be possible after the issuance thereof.
Without implying any obligations for ERRES IMPORT EXPORT di He Fengmei, the merchandise is delivered to the carrier within 3 working days from dispatch of the order confirmation, always subject to checking the regularity of the payment before carrying it out.
Article 6 – Return of Goods and Refunds
ERRES IMPORT EXPORT di He Fengmei allows the return of goods within 5 days of delivery because of differences from what was ordered and/or product defects.
To return them, you must contact ERRES IMPORT EXPORT di He Fengmei by e-mail to email@example.com or by sending a fax to .
The note must specify which products will be returned, the date of purchase and the choice of reimbursement method.
The cost of return shipment will be borne by the customer and the return will be managed by a special courier tasked by ERRES IMPORT EXPORT di He Fengmei.
Beyond 5 days from delivery, requests for return will not be accepted.
Refund will be made by bank transfer or by transfer to your credit card within 5 working days of receipt of goods.
1. Purposes of data processing. Commercial, promotional and/or sales purposes to identify potential customers for each specific product or service (eg, statistics, customer satisfaction feedback, preliminary gathering of information aimed at reaching an agreement or provision of a service, etc.); Customer satisfaction research (eg research on the quality of services); Fulfilment of obligations under the law, regulations or legislation.
2. Mode and place of processing. The processing is carried out by staff specifically employed for that role, by letter, telephone, fax, and by means of automated computer systems; this takes place at the registered office of the Company which is the owner of the processing, and it is done only by those assigned to it, on a basis strictly related to the above purposes and, in any case, so as to ensure the security and confidentiality of the data (with particular regard to the case of use of technology for communication over distance).
3. Data communication. The personal data collected by ERRES IMPORT EXPORT di He Fengmei will be communicated and/or processed by people we trust, who, in pursuit of the above objectives, carry out operational, technical and organizational tasks. The personal data provided by Customers are used only to perform the job or related services; the data are not disclosed to third parties, unless such disclosure is required by law or is directly necessary for the fulfilment of requirements.
All the details of the credit cards processed by email/ telephone/ fax are processed by the Paypal secure server and immediately canceled after the transaction.
4. Rights of interested parties. - It is fully established that the customer has the option to exercise specific rights. The Customer may obtain: confirmation or otherwise of the existence of data concerning them, even if not yet recorded;
information about the origin of personal data, the purpose and methods of processing it, and the basis of processing in cases where this is done using electronic instruments;
indication of the identity of the Owner and the Person Responsible, and the persons or categories of persons to whom the personal data may be communicated or who have access to them;
the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, as well as updating, rectification or, where interested, integration of data unless it is impossible or involves the use of disproportionate means. The Customer may also object, for legitimate reasons, to the processing of personal data about them, even if it relates to the purpose of the data collection. The Customer can also object to the processing of personal data for sending advertising material or otherwise, aimed at carrying out market research and business communications.
Article 8 – Applicable Law and Competent Jurisdiction
The sales contract is regulated by Italian law.
Any dispute concerning the validity, interpretation or execution of this contract, will be dealt with exclusively by the Court of Prato.
Article 9 – Modifications
The conditions contained in this document may be modified by ERRES IMPORT EXPORT di He Fengmei without notice and will be effective from the date of publication on the website www.lucyworldshop.com
Article 10 – Complaints
Any complaint must be addressed to ERRES IMPORT EXPORT di He Fengmei registered office in VIA TOMMASO ALVA EDISON, 4/26 50019 SESTO FIORENTINO (FI) - Italy
Article 11 - Additional Information
The contract and all communications will be in Italian or English.
POLICY FOR PROCESSING OF PERSONAL DATA
Pursuant to and by the effect of Article 13 of the New European Regulation 2016/679 concerning the protection of individuals with regard to the processing of personal data (GENERAL DATA PROTECTION REGULATION – GDPR).
As required by the General Data Protection Regulation of the European Union (GDPR 2016/679, Article 13), before proceeding with processing, the interested party (User of the website www.lucyworldshop.com) is informed that personal data collected through the website are subject to processing by the Company through IT and/or telematic tools, for the purposes indicated in this policy.
The Data Controller for personal data is ERRES IMPORT EXPORT di He Fengmei – registered office in VIA TOMMASO ALVA EDISON, 4/26 50019 SESTO FIORENTINO (FI), Firenze, Italia – email firstname.lastname@example.org.
For further information regarding the rights of the interested party, please consider the paragraph entitled ¨Rights of Interested Party¨ of this policy.
The personal data subject to processing is collected directly by ERRES IMPORT EXPORT di He Fengmei or by third parties expressly authorized by the Data Controller, or communicated by the Company to such third parties for the pursuit of the purposes described below.
Legal Basis and Purpose of Processing
The personal data provided by the User when browsing the website www.lucyworldshop.com are processed by the Data Controller in accordance with the current regulations for the protection of personal data.
The legal basis of the processing is identified in the provision of its services by the Company, in the management and facilitation of the website, as well as in the establishment, execution and possible termination of online sales contract concluded between the parties, and in the obligations of the same contract connected either directly and/or indirectly deriving from it.
The processing of your personal data by ERRES IMPORT EXPORT di He Fengmei is aimed at pursuing the following purposes:
1) SUBSCRIPTION TO THE LUCYWORLDSHOP NEWSLETTER : In the case that you decide to subscribe to the ¨LUCYWORLDSHOP Newsletter¨, only after your express and specific consent, your personal data will be processed by the Data Controller for sending of commercial or promotional communications, relative updates, for example, to the latest trends, new arrivals, exclusive offers, special events and promotions. To unsubscribe from the newsletter simply click on the unsubscribe link at the bottom of the emails received or by writing to email@example.com.
2) REGISTRATION ON LUCYWORLDSHOP: In the case that you decide to register on the website www.lucyworldshop.com, only after your express and specific consent, personal data will be processed by the Data Controller for the purpose of registration on www.lucyworldshop.com. In particular, in providing your name, last name, email address and the setting of an access password, these will be processed for the creation of your personal account, to speed up the purchase process, to allow you to view the status of orders and receive updates on purchases made, as well as change personal settings and update your account, view the history of returns and requests for the exchange of goods, save favorite items in your Wishlist and allow you to join at a later time, if the desired, to the loyalty program, LUCYWORLDSHOP.
3) ENROLLMENT IN THE PROGRAM LUCYWORLDSHOP: If you decide to join the loyalty program LUCYWORLDSHOP, only after your express and specific consent, your personal data will be processed by the Data Controller for registration purposes to the loyalty program.
4) ONLINE SHOPPING ACTIVITIES: The personal data you provide will be used for the establishment, management, execution and/or conclusion of the online sales contract. The data you provide will be processed by the Data Controller for the purpose of managing the purchase order with reference to, for example, payment, shipment, management of returns, customer support, administrative and accounting purposes related to the management of the order and the fulfillment of obligations under the current legislation. In case of payment by credit card, the fundamental information for the execution of the transaction (credit/debit card number, expiration date, security code) will be processed by Banca Sella – Worldpay – Adyen – paypal or, possibly, by companies in charge of the anti-fraud control using an encrypted protocol and without any third parties being able to access it in any way. This information will never be displayed or stored by the seller ERRES IMPORT EXPORT di He Fengmei.
5) PROFILING OF THE PHYSICAL PERSON: Only after your express and explicit consent, the personal data you provided may be processed by the Data Controller for profiling activities, or analysis of your preferences aimed at creating personalized content and offers.
Nature of Processing
In relation to the purposes referenced in point 1) of the previous section, providing your personal data and consent to its processing is optional. Failure to provide consent will make it impossible for LUCYWORLDSHOP to allow you to subscribe to the ¨LUCYWORLDSHOP Newsletter¨, to send commercial or promotional communications, updates on, for example, latest trends, new arrivals, exclusive offers, special events and promotions.
If you decide to proceed with the newsletter subscription through the section of the website solely dedicated to this activity, the provision of your personal data and consent to their treatment is mandatory.
Failure to provide the consent will make it impossible for LUCYWORLDSHOP to allow you to subscribe to the ¨LUCYWORLDSHOP Newsletter¨, to send commercial or promotional communications, updates on, for example, latest trends, new arrivals, exclusive offers, special events and promotions.
In relation to the purposes referenced in point 2) of the previous section, providing your personal data and consent to its processing is mandatory.
Failure to provide consent will make it impossible for LUCYWORLDSHOP to allow you to register with www.lucyworldshop.com, create a personal account, speed up the purchase process, view the status of orders and receive updates on purchases, the possibility to update personal settings and account preferences, view the history of returns and exchange requests, save favorite items in the Wishlist or to enroll in later, if you so wish, the loyalty program LUCYWORLDSHOP.
In relation to the purposes referenced in point 3) of the previous section, providing your personal data and consent to its processing is optional.
Failure to provide your consent will make it impossible for LUCYWORLDSHOP to allow you to join the loyalty program LUCYWORLDSHOP.
In relation to the purposes referenced in point 4) of the previous section, providing your personal data and consent to its processing is mandatory.
Failure to provide the consent will make it impossible for LUCYWORLDSHOP to proceed with the establishment, management, execution and/or conclusion of the online sales contract, therefore making it impossible to perform, for example, activities related to payment, shipment, management of returns, customer support, administrative and accounting purposes related to the management of the order and the fulfillment of obligations under current legislation.
In relation to the purposes referenced in point 5) of the previous section, providing your personal data and consent to its processing is optional.
Failure to provide consent will make it impossible for LUCYWORLDSHOP to perform profiling activities, or to perform analysis of your preferences aimed at creating personalized content and offers.
Personal Data Processing – The Data Controller processes the personal data provided by the User when browsing the website www.lucyworldshop.com, in the event of any registration/subscription to the services/programs made available by LUCYWORLDSHOP and/or the possible purchase of goods made available by LUCYWORLDSHOP. Examples of personal data are name, last name and email address, in addition to the data necessary for the conclusion of the online sales contract, such as: the functional data for the execution of payment, shipment and exchange of purchased goods.
Methods of Processing and Storing Data – The processing of personal data is performed by the Data Controller in compliance with the provisions of the current legislation on Privacy. The Data Controller processes personal data using IT and/or telematic tools and with organizational and logical procedures strictly related to the purposes indicated in this policy, as well as adopting the appropriate security measures to prevent access, disclosure, unauthorized modification or destruction of personal data, its loss and its illicit and incorrect use. However, the Company cannot guarantee its Users that the measures taken for website security and the transmission of data and information on the website are capable of limiting or excluding any risk of unauthorized access or loss of data by devices pertaining to the User. For this reason, it is suggested that the Users of the website make sure that their computer is equipped with adequate software to protect the transmission of data (such as updated antivirus) and that its Internet provider has adopted appropriate measures for the security of the transmission of data on the network. The Company also undertakes to process the data according to the principles of correctness, lawfulness and transparency, to collect the data to the extent necessary and exact for processing and to allow its use only by personnel for authorized purposes. The management and storage of personal data acquired will take place in archives or on servers located within the European Union owned by the Data Controller and/or by third-party companies appointed as External Data Processor for processing and, in any case, currently located in Italy.
In relation to the different purposes for which data is collected, personal data will be kept for the time strictly necessary to achieve that purpose and, in any case, in accordance with the current relevant regulations.
In any case, the Company will take care to avoid the use of data indefinitely by proceeding, on a regular basis, to verify appropriately the effective permanence of the interest of the User to which they refer.
Data Processors and Recipients – The data collected will not be disseminated in any way, but will be treated within the limits and for the purposes described by the employees of the Company on the basis of appropriate operating instructions (for example, administrative, commercial, marketing, legal personnel, system administrators, etc.). Some data processing may also be performed by third parties, appointed as External Data Processors for processing, of which the Data Controller relies on or could be used in the management of the contractual relationship, the provision of services offered and organizational needs of its activities. In particular, the data could be communicated to:
a) Persons, public and private, that can access the data by virtue of the provision of law, regulation or community legislation, within the limits set by these rules;
b) Persons who need access to data for purposes related to the contractual relationship existing between the parties, within the limits strictly necessary for the performance of auxiliary tasks (such as, for example, banks and lenders, technical service providers, hosting providers, IT companies, communication agencies, mail carriers and shipping companies);
c) Consultants, within the limits necessary for carrying out their professional duties.
The updated list of External Data Processors and other persons authorized to process the data is kept at the Data Controller´s registered office and is available to the interested party, following a request sent via email to firstname.lastname@example.org.
Transfer of Data Abroad – The management and storage of personal data will be carried out on servers of the Owner and/or third-party companies duly appointed as External Data Processors located within the European Union.
Your personal data may be transferred abroad, in accordance with the provisions of current legislation, even in countries outside the European Union.
The transfer to countries outside the EU, in addition to cases in which this is guaranteed by an Adequacy Decisions by the Commission, is carried out in such a way as to provide appropriate and opportune guarantees pursuant to Articles 46, 47 or 49 of the Regulation.
Rights of Interested Party – As the interested party, you may exercise, at any time, the rights provided to you in Articles 15, 16, 17, 18, 20 and 21 of the GDPR which, in particular, confer the rights to:
a) Obtain from the Data Controller, pursuant to Article 15, confirmation of the existence or not of personal data being processed and, in this case, obtain access to the data and information such as: (i) the purposes of the processing; (ii) the categories of personal data; (iii) the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients located in Third Countries or International Organizations; (iv) when possible, the retention period of the personal data provided or, if not possible, the criteria used to determine this period;
b) Obtain from the Data Controller, pursuant to Article 16, the correction of inaccurate personal data without undue delay; taking into account the purposes of the processing, the data subject has the right to have incomplete personal data completed, by providing an additional declaration;
c) Obtain from the Data Controller, pursuant to Article 17, the deletion of their personal data without undue delay. The Owner has the obligation to cancel, without undue delay, personal data if there is one of the reasons indicated in paragraph 1 of Article 17;
d) Obtain from the Data Controller, pursuant to Article 18, restriction of processing when one of the hypotheses governed by paragraph 1 of Article 18 occurs;
e) Obtain from the Data Controller, pursuant to Article 20, the portability of data or to receive in a structured, commonly used and machine-readable format, their personal data provided to a Data Controller. The Data Subject also has the right to transmit such data to another Data Controller without impediments by the first Data Controller to whom it has provided them, if the conditions indicated in Article 20 paragraph 1 are met. Finally, the Data Subject has the right to obtain the direct transmission of personal data from one Data Controller to another, if technically feasible;
f) Object to, in whole or in part, pursuant to Article 21, the processing of their personal data.
To exercise these rights, the User can send their requests to email@example.com.
It should also be noted that the Data Subject has the right to revoke the consent at any time without prejudice to the lawfulness of the processing based on the consent given prior to the revocation, without prejudice to the consequences indicated above regarding a refusal to provide such personal data. The Data Subject also has the right to lodge a complaint with a Control Authority.
You can make requests regarding these rights by contacting the Data Controller at the email address firstname.lastname@example.org. ERRES IMPORT EXPORT di He Fengmei will respond to requests made by the interested party within one month, except in cases of particular complexity, for which it may take up to a maximum of three months. In any case, the Data Controller will provide the interested party with the reason for the delayed response within one month of the request. The outcome of the request will be provided in writing or in electronic format. In case of request for rectification, cancellation and limitation of processing, the Data Controller will communicate the results of the requests received by the Data Subject to each of the recipients of their data, unless this proves impossible or involves a disproportionate effort.
The Company specifies that a contribution may be requested from the Interested Party if the applications manifest to be unfounded, excessive or repetitive; in this regard, the Data Controller will provide a register to track the requests for intervention.
Items are delivered in 3-4 working days after confirmation of shipment.
Zone 1: Austria, France, Germany
Zone 2: Belgium, Denmark, Finland, Great Britain, Greece, Ireland, Luxembourg, Netherlands, Portugal, Spain, Sweden
Zone 3: Bulgaria, Estonia, Latvia, Lithuania, Poland, Czech Republic, Romania, Slovakia, Slovenia, Hungary
Zone 4: Switzerland
Zone 5: Cyprus, Malta
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